Here’s a scenario: A new employee has to be trained on a particular procedure. The person who normally conducts the training (the area supervisor) is unexpectedly out of the office for a couple of days, due to illness. You, the Human Resources director, prefer not to have the new employee sitting around while waiting to be trained. They ought to be able to familiarize themselves with the procedure; you believe this will help speed up the training.
You go to the work area to ask about getting a copy of the procedure; two employees volunteer their copies. You glance through their copies and find that (uh-oh!) they’re not in agreement. Parts of the procedure have been lined through and comments handwritten on them. “What about a master copy?”, you ask. (more…)
